the items listed on the website in stock?
At this moment, only the
following brands have live inventory; Beatrush, DAMD, Honda Japan, Hyper Rev,
STi, Subaru Japan, TRD Japan, and Zoom Engineering. All other brands are
subject to availability unless otherwise noted. Please use the contact tab on
the bottom of the page or email firstname.lastname@example.org to check current stock
What if I order an item that's out of stock?
If an item ordered is out
of stock, we will email you within 24 business hours the ETA of the product so
that you may inform your customer. All out of stock items are not processed
unless you informed us to do so.
How long do in stock items take to process?
Most of in stock items
ordered before 3pm EST can ship out the same business day, unless otherwise
noted. In stock drop-ship items will ship out the next business day, unless
Can I cancel special order items?
98% of the time, special
order items can NOT be canceled as the manufacturer does not allow for cancellations
on special order made parts. However, there are exemptions where a 25%
restocking fee off MSRP may be charged if cancelation is needed. Please contact
email@example.com on specific items in regards to cancelation on special
order items. Cancellation policy varies by product and brand.
What is the turn around time on special order items?
This depends on the brand
and product. Usually smaller items take about 6-10 weeks and larger items
(wheels, exhausts) may take up to 16 weeks. Please contact
firstname.lastname@example.org to request exact turn around times on the item in
Can I cancel my order?
We can cancel any order
that hasn't been processed. If the item was already charged by hasn't been
processed, we will credit your account for the order. Please know monetary
refunds are not provided. Please contact us for more information.
What is your return policy?
Shipping both ways are
non refundable. Certain drop-ship items may have a 25% restocking fee. Please
contact us prior to returning a package to inquire about any possible
restocking fees. We do not accept returns unless an RMA is issued by our
wholesale team. Please contact email@example.com to request an RMA.
I received the wrong item, what should I do?
If you believed you
received the wrong item, please send us a picture of the part number on the box
to firstname.lastname@example.org along with your PO number or Web Order #. We will
exchange the product at no additional cost if this was an error on our end.
I received a damaged package, what should I do?
If your packaged was lost
or arrived damaged, please contact email@example.com immediately with
photos and as much information possible. Please do not discard any boxes or
packaging materials that were included with the shipment. All original products
and packaging materials must be provided in order to fully process a damage
claim. A written statement with company letterhead must be provided if your
package was lost. Wholesale.kamispeed.com is not liable for shipping claims
that are denied due to customer negligence.
Do you offer product warranty?
does not provide product warranty. All items have a manufacturer warranty that
will cover products that are defective upon installation or prior to installation.
Some brands offer up to 5 years warranty. Please contact
firstname.lastname@example.org if you believe you or your customer received a
Do you have any shipping incentives, including free shipping?
From time to time, some
manufacturers will provide us with free shipping incentives that we will pass
down to you. These will be shown on the wholesale website as free shipping upon
checking out. Currently only Beatrush products have free shipping when orders
over $500 are shipped to your billing account. Contact email@example.com
for free shipping promos on any other brands.
Can you wholesale other brands listed on your retail website?
Yes, we can wholesale
other brands not listed on the wholesale website (except for cobbtuning). However,
these brands may not be competitive priced due to weak discounts or low MAP
policies. Please contact firstname.lastname@example.org to see what we can do for you.
Do you charge state tax?
We only charge CA state
tax on some items that are drop-shipped within California, unless a CA state
tax ID is provided.
Do you offer better shipping rates?
website sometimes may not be 100% accurate on shipping rates. However, please
know your account will be credited if shipping cost are lowered than what you
paid. If the shipping costs are higher, we will notify you prior to processing
your order. We also have the ability to ship internationally. If you're not
given a shipping quote for international drop-ships, please contact
email@example.com for a custom quote.